Here are some of the most frequently asked questions about Our Virtual Bicester Festival
How do I find out what’s on?
Here’s our programme of events for 2020: https://www.bicesterfestival.org/festival-2020/2020-programme/
How do I watch the Festival?
You can watch all the live music, performances and film through our website www.bicesterfestival.org/festival-2020 or through our Facebook page https://www.facebook.com/BicesterFestival/live
Workshop activities such as Play in a Day by Cherwell Theatre Company* and the performance of Swish by Moulded Theatre are taking place using Zoom and Youtube, which you will need to register for. These events are listed on our Eventbrite page where you can book tickets; you will then be emailed the link and instructions to join the activity.
*Please note Cherwell Theatre Company require some further details from you prior to starting the activity and will provide you with a form for these.
I can’t find the stream on the Facebook page.
Visit our ‘Live’ tab here: https://www.facebook.com/BicesterFestival/live/
I’m having technical problems: Does it matter what device I use?
No, you can access the Festival from any device with an internet connection. We are broadcasting performances and workshops using Facebook, Zoom, Youtube and through our website.
The video has frozen or I can’t see the video.
Firstly, try checking the video from our other platform (if you’re looking at our website, try Facebook, or vice versa. You don’t need a Facebook log in to be able to see the video stream, so don’t worry if you don’t use it otherwise.
Otherwise, please check your internet connection and/or try refreshing the page.
After the video stream ends you may see a blank screen or holding card. If you refresh the screen and see our placeholder image (our phoenix image from our website) then you know the broadcast has finished.
If it is us experiencing technical difficulties you will see a black screen saying ‘unavailable’. If this is the case rest assured we will be working to resolve the problem as soon as possible.
I can’t hear any sound, or the others can’t hear me.
Please check the sound controls within the Facebook video or Zoom screen itself, as they are separate to the volume controls for your phone or computer.
For Zoom, you can mute and un-mute yourself or the others in the call by clicking the microphone icons so please check these are not muted.
If it is us experiencing technical difficulties you will see a black screen saying ‘unavailable’. If this is the case rest assured we will be working to resolve the problem as soon as possible.
Can I join the workshops late?
Unfortunately once the workshops have started you will no longer be able to book a ticket and receive the links to join, so please make sure you have registered for the activities in advance.
Can we watch the live acts again after the livestream?
Yes, all live clips will be saved under Videos on our Facebook page.
I registered for a workshop but haven’t had an email confirmation.
Please contact the festival team through a Facebook message or by using our contact form and we will do our best to help you: https://www.bicesterfestival.org/get-in-touch/
Is the workshop starting late – nothing is happening.
Please wait a few moments in case the activity leader is delayed, and double check the times of the activity in our programme. However, we do not expect any delays and so please check for any technical error messages and let us know if it is still not working.
What’s the deadline for sending in photos for the parade?
Please send your photos or videos in by 3pm on Saturday 19th September. The parade itself will be broadcast on Sunday at around 12.10pm.
I can’t find the offer codes – where are they?
Please visit www.bicesterfestival.org/festival-2020/2020-programme/ and scroll to the bottom of the page for offer codes from Bicester restaurants and takeaways.
My offer code doesn’t work.
Offer codes are given by the individual businesses. If you are booking online and having difficulties redeeming the code please approach the business directly for advice.
Contact Us
Email: info@bicesterfestival.org
Facebook https://www.facebook.com/BicesterFestival/
Website contact form https://www.bicesterfestival.org/get-in-touch/
